UIC students and faculty rely on interlibrary loan (ILL) services to obtain essential articles and books that the Library does not have in its own collection. The Library staff is continually striving to improve the success rate of obtaining materials from other libraries and the speed of getting these resources into the hands of patrons. Recently, the Richard J. Daley Library and the Health Sciences libraries ILL offices received recognition for their excellent work from the American Library Association’s Reference and User Services’s Sharing and Transforming Access to Resources Section (STARS).
STARS developed a checklist to measure quality of ILL service, rating a library’s performance in best practices such as lending policies, patron information privacy and how easy it is to use ILL. The UIC ILL offices completed the checklist, scoring above the 80th percentile and earning STAR status.
Visit the Rethinking Resource Sharing Initiative website to learn more about the project and see the full list of libraries that have been awarded STAR status.